Frequently Asked Questions
How do I make a reservation?
- Call our office 916.991.3007 between 8:00 a.m. and 5:00 p.m. We are open Monday
through Friday. We are closed on Saturday and Sunday.
- You may email us at info@obrienskennel.com and our staff will give you a call back
to confirm your reservation.
What do I need to make a reservation?
- O’Brien’s kennel will need a valid credit card to secure your reservation.
- All first time visitors must fill out a dog or cat guest form.
- Proof of vaccines for pet guests (please provide prior to check in).
What vaccines our required and what type of documentation is needed?
- Dogs require DHLPP, Rabies and Bordetella. We require vaccine records from a
licensed veterinarian. If your dog is kenneled several times a year, talk to your veterinarian
about vaccinating for Bordetella every six months.
- Cats require FVRCP, Leukemia, Rabies and feline Bordetella is recommended.
- You or your veterinarian may fax these to our office ahead of time Fax: 916.991.2490.
- Vaccines should be administered at least 10 days prior to arrival.
How do I cancel a reservation?
- Call the office and cancel your reservation at least 4 days prior to your arrival. If the
office is
closed, you may leave a message on voicemail. Someone will phone you
back to verify your cancellation.
- You may also cancel via email at info@obrienskennel.com.
- There will be a charge for one night of lodging for failure to cancel a reservation in advance.
- Failure to cancel a reservation during holiday season may result in a $100 charge
to your credit card on file.
What is considered a holiday or peak season?
Holiday and peak periods determined by O’Brien’s kennel are defined below and require
an advance deposit of two-nights boarding. If you need to shorten your pet’s stay during
peak season, we ask that you let us know as soon as possible.
Summer Peak Season: May, June, July, August and September
May I take a tour of the facility?
- Of course! Please schedule an appointment through the office. We would be happy to
show you around during normal business hours.
Do you require that pets to be spayed and neutered?
- We do not have spay or neuter policies for dogs. However, please let us know if your female
is in heat so that we may make special lodging arrangements for her so that other dogs will
not be disturbed or she will not be uncomfortable.
- Feline guests are required to be spayed and neutered.
If my pet becomes ill while at the kennel, what happens?
- If your pet is showing signs of illness, we will notify you straight away. If we are unable to reach
you and your pet needs medical attention, we will transport your pet to our veterinarian at your expense.
We will not accept a pet that is terminally ill, in obvious poor health and condition. Dogs and cats in
advanced senior years are also questionable in most cases.
- If we discover fleas or other external parasites upon check-in, we will require that your pet be
given a flea bath at owner/guardians’ expense.
My pet needs to be given medications during his/her stay.
Does O’Brien’s kennel provide that service to my pet?
- The staffs at O’Brien’s kennel are not licensed medical veterinary doctors or technicians.
However, we will administer oral medications via your veterinarian’s instructions.
A pet that requires medication is considered a “special needs pet”. We cannot provide nursing
duties that go beyond administering oral medications. Diabetic pets are given consideration.
May I bring my dog or cat’s bedding and toys?
- Yes. You may bring your dog or cat’s bedding.
- We also have cozy and clean blankets we will provide your pet.
- You may bring your pet’s favorite toy. Please do not bring something your pet will shred
or chew. We recommend a Kong or Buster cube.